Privacy policy
Last updated: May 11, 2026
Petinho operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Petinho is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
-
Contact details including your name, address, billing address, shipping address, phone number, and email address.
-
Financial information including payment information and transaction details.
-
Account information including your username, password, preferences and settings.
-
Transaction information including purchases, returns, exchanges or cancellations.
-
Communications with us including customer support inquiries.
-
Device information including your IP address, browser information and device identifiers.
-
Usage information regarding your interaction with the Services.
Personal Information Sources
We may collect personal information from the following sources:
-
Directly from you when you create an account, place an order or contact us.
-
Automatically through cookies and similar technologies.
-
From service providers that help us operate the store and process orders.
-
From partners or third parties where permitted by law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
-
To process and fulfill orders.
-
To provide customer support.
-
To improve our website and services.
-
To send updates regarding your orders.
-
To provide marketing and promotional communications.
-
To prevent fraud and maintain security.
-
To comply with legal obligations.
How We Disclose Personal Information
We may share your personal information with:
-
Shopify and service providers that help us operate our store.
-
Payment providers and shipping companies.
-
Marketing and analytics providers.
-
Authorities where required by law.
Relationship with Shopify
Our store is hosted by Shopify, which allows us to provide our products and services to you. Shopify may process your personal information in accordance with its own privacy practices.
Third Party Websites and Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from children.
Security and Retention of Your Information
We take reasonable measures to protect your information. However, no method of transmission over the internet is completely secure.
We retain personal information only as long as necessary to provide our services and comply with legal obligations.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
-
Access to your information.
-
Correction of inaccurate information.
-
Deletion of your information.
-
Withdrawal of consent for marketing communications.
You may contact us at any time regarding your personal data.
Complaints
If you have complaints about how we process your personal information, please contact us directly.
International Transfers
Your personal information may be processed and stored outside your country of residence.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact
If you have any questions regarding this Privacy Policy, you may contact us at: